Dispatch for HVAC & Home Comfort
Somebody's always working the board.
Casey takes every call, sorts the real emergencies from the ones that can wait, and puts each one where it belongs — dispatched now, booked for today, or logged for next week. Nothing sits in a queue guessing.
The Board
Three codes, and the first one isn't a judgment call.
Every call gets sorted the moment it comes in. Code Red never reaches the booking flow — it's blocked before Casey can even try.
Never touches the schedule. The caller gets safety instructions, then goes straight to your on-call line — no booking flow, no hold, no room for Casey to make a judgment call.
Jumps the queue. Booked into the next same-day or next-day slot ahead of routine work — still a normal booking, just a priority one.
Goes in wherever it fits. No priority, no delay — the next open slot on the board, same as any other call.
On the Line
Two calls that hit the board the same afternoon.
Illustrative examples, not recorded calls — the same system, deliberately answering an emergency differently than a booking.
What's On Casey's Board
The board that runs itself, even when nobody's free to work it.
No guessing on Code Red
Gas, CO, and fire calls never enter the booking flow — they're flagged and routed before Casey says another word.
Locks in the real slot
Checks your actual technician calendar and confirms the appointment on the call — not a callback later to nail down a time.
Runs Amber ahead of Green
A no-heat call in January jumps a routine tune-up automatically — you don't reshuffle the day yourself.
Catches what's missed
Any call Casey can't take gets a text back in seconds — nobody sits on hold long enough to hang up and call the next company.
Reminds without being asked
Day-before reminders go out on their own — fewer no-shows, fewer wasted truck rolls.
Getting On the Board
A protocol, encoded down to the last technician's calendar.
Onboarding an HVAC line isn't the same as onboarding a two-chair salon — there's a real safety protocol to capture correctly before Casey ever answers a live call.
Map the dispatch calendar
Every technician's real availability, not one shared calendar standing in for all of them.
Set your codes
What actually counts as Code Red at your company, who's on the other end of the on-call line, and what happens if they don't pick up.
Run a shadow week
Real call patterns tested against the board before a single call reaches an actual customer.
Cut the line over
Once the codes hold up under testing — and only then — your number routes through Casey.
Casey's still in the shop, not out on the road.
No public line to call yet, no self-serve signup — every company that puts Casey on their line gets its emergency codes set by hand first. Reach out and we'll walk the board together.
Email info@eleven88.ca